What Is Covered
Bravent's limited warranty covers eligible manufacturing defects during the stated warranty period. Warranty claims are reviewed by Bravent before approval.
Warranty Info
// Bravent Warranty Care
Limited Warranty Certificate & Policy
Limited Warranty Certificate & Policy
Thank you for choosing Bravent. Your tools are part of your daily rhythm, and we want your warranty experience to feel clear, fair, and easy to follow. Bravent's limited warranty covers eligible products and eligible manufacturing defects during the stated warranty period. All warranty requests are reviewed before approval.
Register Extended Warranty
Register your product at bravent.co/warranty. Online purchases from Shopee, Lazada, or authorized resellers may be eligible for warranty activation 7 days after delivery, where applicable. Offline purchases should be registered manually.
Please keep your receipt, order ID, or proof of purchase. Some products may receive up to 12 months of additional coverage where applicable.
Warranty Coverage
What Is Not Covered
This warranty does not cover normal wear and tear, misuse, accidental damage, water or liquid damage, unauthorized modifications, self-repairs, or battery wear over time unless otherwise confirmed by Bravent.
This policy does not remove any rights customers may have under applicable consumer laws.
Warranty Period
Distributed Products
Third-party brands available in the Bravent Official Store.
| Coverage Type | Original Warranty | Extended Warranty |
|---|---|---|
| Hardware Replacement | 3 months | 6 months |
| Repair Warranty | 12 months | 15 months |
Bravent Products
Includes Bravent Creator and Rhythm Series. Excludes accessories such as keycaps, Aero Cushion wrist rests, and desk mats.
| Coverage Type | Original Warranty | Extended Warranty |
|---|---|---|
| Hardware Replacement | 6 months | 9 months |
| Repair Warranty | 12 months | 24 months |
Repair, Replacement & Fair Resolution
Hardware Replacement Warranty
For eligible warranty cases, Bravent will try to replace defective units where replacement is suitable and stock is available.
Repair Warranty Coverage
Bravent offers repair service for eligible manufacturing defects during the warranty period. Return shipping may be provided for eligible cases according to the customer's region and the shipping support policy below.
If the same product, replacement unit, or required parts are no longer available, Bravent may offer a fair resolution after review. Possible resolutions may include a repair alternative, equivalent replacement, store credit, or a reasonable partial refund. The final resolution may depend on product age, product condition, proof of purchase, remaining warranty coverage, and availability of parts or replacement units.
Shipping Support
| Region | Claim Age | Customer Ships To Bravent | Bravent Ships Back |
|---|---|---|---|
| Malaysia | Within 3 months | Bravent may reimburse up to RM7 for approved warranty or replacement cases. | Bravent covers standard return shipping. |
| Malaysia | After 3 months | Customer pays shipping to Bravent. | Bravent covers standard return shipping. |
| Malaysia | Over 6 months | Customer covers shipping. | Customer covers return shipping. Warranty service may still apply if eligible. |
| Singapore | Within 3 months | Bravent may reimburse up to SGD7 for approved warranty or replacement cases. | Customer pays SGD7 return shipping contribution. |
| Singapore | 3-6 months | Needs confirmation. | Needs confirmation. |
| Singapore | Over 6 months | Customer covers shipping. | Customer covers return shipping. Warranty service may still apply if eligible. |
Shipping support applies only after Bravent reviews the claim and confirms the case is eligible. Please wait for Bravent's shipping instruction before sending any item.
How To Claim Warranty
Contact Bravent Enquiry
Start with Bravent on WhatsApp so we can understand the warranty issue.
Chat on WhatsApp
Describe The Issue
Tell us what happened. If available, provide the product name or model, device code, serial number, or order ID.
Confirm Before Shipping
Bravent will confirm the issue or guide you through a simple check. If the case should be reviewed physically, we will provide the latest warehouse address before you send the item.
Warehouse Review
Our warehouse technician will inspect the item. If the case is eligible, Bravent will confirm the suitable handling plan based on the review.
Verification & Unauthorized Purchases
Bravent may request further verification of identity, purchase details, product condition, or claim information to protect customers, creators, and trusted partners.
Products purchased from unauthorized sources may be used, counterfeit, modified, re-boxed, or not compliant with Bravent's quality and safety standards. In such cases, warranty and support may need to be handled by the seller.
Contact Bravent Support
For warranty inquiries, claims, or assistance:
